Privacy information
Visit Phuket Privacy Notice
How information submitted through Visit Phuket is used, shared, protected and kept—and how to ask a privacy question.
What this notice covers
This notice explains how information submitted through Visit Phuket is used. Visit Phuket decides how information submitted through this website is handled. Questions or privacy requests can be made through the Contact page or the approved Visit Phuket WhatsApp route.
Information we may receive
- Name and contact details that you choose to provide.
- Travel dates, hotel area, party details, activity preferences and questions.
- Technical information such as browser, device, pages viewed and approximate location produced by normal website analytics and security tools.
- Payment and transaction status supplied by the payment service. Visit Phuket does not need to display or store your complete card number.
- Chat or WhatsApp messages when you choose those channels.
Why we use it
- To answer questions and provide requested travel-planning support.
- To prepare, administer and support an enquiry or confirmed purchase.
- To keep the website secure, diagnose problems and understand which pages are useful.
- To meet record-keeping, legal, fraud-prevention or dispute-handling responsibilities where they apply.
Services that may process information
The website currently uses WordPress and WooCommerce, website analytics, live chat, WhatsApp links and payment services. These providers may process technical, communication or transaction information under their own privacy terms. Information is shared only where needed for the requested service, website operation, security, payment or a legal obligation.
International services
Online, messaging, analytics and payment providers may process information in more than one country. Their safeguards and privacy terms apply to their part of the service.
How long information is kept
Information is kept only for as long as reasonably needed for the purpose it was collected, customer support, accounting, legal obligations, security or dispute handling. Different records can require different periods. We do not publish traveller information.
Your choices and requests
You may ask what personal information Visit Phuket holds about you, request correction, object to or restrict certain uses, or ask for deletion where the information does not need to be retained. You can also withdraw an optional consent for future use. Rights depend on the circumstances and applicable law.
Cookies and analytics
The website and its service providers may use cookies or similar storage for essential functions, preferences, security, analytics and payment features. Browser controls can block some cookies, but doing so may prevent parts of the website from working correctly.
Contact and concerns
Send a privacy question through the Contact page or Visit Phuket WhatsApp. Please do not send complete payment-card details or unnecessary identity documents through ordinary chat.
Need help narrowing the options?
Send your dates, hotel area, group details and the kind of experience you want. We can help you compare the most suitable routes without promising conditions that can change.
Local currency guide prices
To show an approximate price in a visitor’s local currency, this website may use ipwho.is to identify the visitor’s country from their IP address and Frankfurter to obtain a current exchange rate. The selected currency, detected country and a short-lived exchange-rate cache are stored in the visitor’s browser. Visit Phuket does not use this feature to change the booking currency: product totals, basket, checkout, confirmations and payments remain in Thai baht (THB).